FirstPort Management Fees

The list of activities shown below includes some that are only carried for managed buildings, which we have in Fernwood, and may not be for Freehold properties. 

Communications

• Providing management information to our customers Keeping in touch with individual customers on management correspondence
• Provision of our customer service team to deal with all customer enquiries
• ‘My Home’; our online customer account tool for residents in England and Wales 
• Your Property Online (YPO) development specific information service for Scotland residents

Development management

• Preparing specifications for works (such as cleaning, window cleaning and gardening) and arranging to tender for, and administering of, maintenance contracts
• Property inspections and general visits and dealing with matters that arise
• Arranging for ad-hoc repairs and managing contractor/supplier performance
• Employing and working with specialist advisors such as building surveyors or structural engineers
• Providing an out of hours duty Development/Property Manager, 365 days per year
• Managing, developing and administration of on-site staff (where appropriate).
• Account Management and Billing

Regulatory compliance

• Placing insurance claims with the relevant broker (communal claims)
• Administering public liability insurance and provision of professional indemnity insurance
• Arranging periodic health and safety and fire risk assessments of the communal areas
• Reviewing and arranging works resulting from the risk assessments taken
• Liaison with third parties, such as local authorities, fire safety officers, neighbouring property owners, developers and community groups.